Patient Resources

Everything you need to know in one convenient location.

Office Location

32 Mapleville Depot
Saint Albans, Vermont 05478

Office Hours

M – Th 8:30am – 4:30pm

Same-day service is available by appointment. Please call our office to make your appointment

Hearing Aid Cleaning & Maintenance

Instructions and tips for cleaning and maintaining your hearing aids at home.

Quick Info

Hearing Aid Brands

  • Phonak
  • Starkey
  • ReSound
  • Westone

Insurance We Accept

We accept most major medical insurances including Medicare, MVP, BC/BS, United Healthcare, Cigna and Tricare. We are not a Medicaid provider.

Professional Affiliations

  • Academy of Doctors of Audiology
  • American Speech-Language-Hearing Association (ASHA)
  • American Tinnitus Association

Helpful Videos

Helpful videos to walk you through basic hearing aid maintenance and cleaning procedures.

All How-To Videos

Getting Ready for Your Appointment

1. Confirm Your Appointment

Our office will call you 1-2 days prior to your appointment to confirm you will be there. If you miss this call, please call us back to confirm your appointment or change your appointment to accomodate any changes in your schedule.

2. Don't Forget ID & Insurance Cards

We are required to obtain copies of an acceptable form of ID and your insurance card.

3. Download, Print & Sign These Forms

To make your life a bit less hectic, we’ve made available online the new patient forms you need to complete.

Download: Patient History | Insurance | HIPAA

Our Blog

Useful Articles

Why Do My Ears Pop When I Fly?

Why Do My Ears Pop When I Fly?

Anyone who has ever flown in a plane has probably experienced the discomfort of fullness in your ears. This feeling is often followed by the sudden urge to “pop” your ears, sometimes the “popping” occurs spontaneously, and sometimes it requires some assistance. But...

read more
Can You Prevent Hearing Loss?

Can You Prevent Hearing Loss?

More than 36 million Americans have hearing loss (some estimates place the number as high as 43 million).  More than half of those individuals are under the age of 65. One of the leading causes of hearing loss is exposure to excessive amounts of noise.  When you don’t...

read more
Can Covid-19 Affect the Inner Ear?

Can Covid-19 Affect the Inner Ear?

New research suggests that the inner ear is susceptible to infection with SARS-CoV-2, which causes COVID-19. Covid-19 patients have reported symptoms affecting their ears. These symptoms include complaints about hearing loss, tinnitus (ringing in the ears) and balance...

read more

“I have going to see Dr. Dumont and Shannon for over two years now. I don’t say I am a patient, because I feel like they are friends. They both treat you like you are the most important person in the office. It is always a relaxing, comfortable atmosphere when you visit. Whether it is for testing, making changes, or just to ask a question, Dr. Dumont and Shannon always are on your side with 100% care and compassion. I never feel anxious or not wanting to-be there, because we are all on the same team. In short, Northwest Hearing Services is the best and we are lucky to have them in our community! “

- Jeff L.

“Thank you very much for applying your comprehensive professional knowledge of hearing health care in fitting me with hearing aids. I have struggled for years with hearing loss and it is wonderful to be able to hear so well in all environments and situations. I also want to extend my appreciation for the care, personal attention and guidance you and your office staff extended throughout the process. Your office provided a warm, friendly, welcoming and professional environment that caused me to feel confident in your professional care. My experieces in using the hearing aids exceeds what I had hoped for.”
- Ray P.

“Hi Kristi and Shannon. I just wanted to say thank you for all your help getting the hearing aids i needed.Thay sound awsome.Thank you so much Kristi for talking to me as a person and not trying to sell me somthing that was not going to work.You are one of a kind.You show you care alot about the people you see and what there needs are.”
- Rob D.

Northwest Hearing Services

Get In Touch

We'd love to set up a consultation for you or answer any questions you may have.

office@northwesthearingvt.com

32 Mapleville Depot, St. Albans VT 05478

Mon - Thurs: 8:30am-4:30pm

Same Day Service Available by Appointment