Patient Resources

Everything you need to know in one convenient location.

Office Location

32 Mapleville Depot
Saint Albans, Vermont 05478

Office Hours

M – Th 8:30am – 4:30pm

Same-day service is available by appointment. Please call our office to make your appointment

Hearing Aid Cleaning & Maintenance

Instructions and tips for cleaning and maintaining your hearing aids at home.

Quick Info

Hearing Aid Brands

  • Phonak
  • Starkey
  • ReSound
  • Westone

Insurance We Accept

We accept most major medical insurances including Medicare, MVP, BC/BS, United Healthcare, Cigna and Tricare. We are not a Medicaid provider.

Professional Affiliations

  • Academy of Doctors of Audiology
  • American Speech-Language-Hearing Association (ASHA)
  • American Tinnitus Association

Helpful Videos

Helpful videos to walk you through basic hearing aid maintenance and cleaning procedures.

All How-To Videos

Getting Ready for Your Appointment

1. Confirm Your Appointment

Our office will call you 1-2 days prior to your appointment to confirm you will be there. If you miss this call, please call us back to confirm your appointment or change your appointment to accomodate any changes in your schedule.

2. Don't Forget ID & Insurance Cards

We are required to obtain copies of an acceptable form of ID and your insurance card.

3. Download, Print & Sign These Forms

To make your life a bit less hectic, we’ve made available online the new patient forms you need to complete.

Download: Patient History | Insurance | HIPAA

Our Blog

Useful Articles

Hearing Loss, End of Life and Grief

Hearing Loss, End of Life and Grief

The loss of someone close to you can be an extremely painful experience. Sometimes the loss is sudden. Unfortunately, too often, the end of life is preceded by significant health problems that may necessitate frequent trips to the hospital. These visits often require...

read more
Is Hearing Loss an Early Sign of Parkinson’s Disease?

Is Hearing Loss an Early Sign of Parkinson’s Disease?

In only the last dozen years, many important studies have surfaced linking hearing loss to disabling conditions, such as cognitive decline, Alzheimer’s disease, clinical depression, diabetes, falls among the elderly, heart disease, and many more. These linkages are...

read more
This Father’s Day, Give the Gift of Better Hearing

This Father’s Day, Give the Gift of Better Hearing

Father’s Day should be a day to celebrate with loved ones. But for many, it is a day when unaddressed hearing loss can cause feelings of isolation and depression. Many people with hearing loss do not recognize that a problem exists. Unfortunately, convincing someone...

read more

“I have going to see Dr. Dumont and Shannon for over two years now. I don’t say I am a patient, because I feel like they are friends. They both treat you like you are the most important person in the office. It is always a relaxing, comfortable atmosphere when you visit. Whether it is for testing, making changes, or just to ask a question, Dr. Dumont and Shannon always are on your side with 100% care and compassion. I never feel anxious or not wanting to-be there, because we are all on the same team. In short, Northwest Hearing Services is the best and we are lucky to have them in our community! “

- Jeff L.

“Thank you very much for applying your comprehensive professional knowledge of hearing health care in fitting me with hearing aids. I have struggled for years with hearing loss and it is wonderful to be able to hear so well in all environments and situations. I also want to extend my appreciation for the care, personal attention and guidance you and your office staff extended throughout the process. Your office provided a warm, friendly, welcoming and professional environment that caused me to feel confident in your professional care. My experieces in using the hearing aids exceeds what I had hoped for.”
- Ray P.

“Hi Kristi and Shannon. I just wanted to say thank you for all your help getting the hearing aids i needed.Thay sound awsome.Thank you so much Kristi for talking to me as a person and not trying to sell me somthing that was not going to work.You are one of a kind.You show you care alot about the people you see and what there needs are.”
- Rob D.

Northwest Hearing Services

Get In Touch

We'd love to set up a consultation for you or answer any questions you may have.

office@northwesthearingvt.com

(802) 527-0865

32 Mapleville Depot, St. Albans VT 05478

Mon - Thurs: 8:30am-4:30pm

Same Day Service Available by Appointment